We promise to provide care in a safe secure and timely manner. We promise to listen to your health concern and agree a management plan with you.
We will ensure that your privacy and confidentiality is maintained.
We will provide clear and concise information and explanations.
The risks and benefits of treatment will be discussed. We promise that your consent will be sought before tests or investigations are carried out.
Patient feedback at Yew medical is valuable to us. We will listen intently and act on any feedback or complaints
We ask that you let us know if you don't understand any information that we give you.
We expect you to keep appointments or cancel with reasonable notice if necessary.
We request that you discuss any concerns or complaints you have with us first. This allows us to make amends if required. Our full complaint procedure is availabe from reception.
Our staff and fellow patients must be treated with respect and courtesy.